Certificate IV in customer contact (BSB40307)

When you need well-developed skills and a broad knowledge base in a wide variety of customer interaction contexts, the Certificate IV in customer contact will help you succeed.

You’ll be able to find and apply practical solutions to a wide range of unpredictable problems. Easily analyse and evaluate information from a variety of sources and provide leadership and guidance to others with some limited responsibility for the output of others.

Who should do the certificate IV in customer contact?

This course would be beneficial to analysts, quality assurance managers, team leaders, customer service representatives, telemarketers.

What will you gain from the certificate IV in customer contact?

The Certificate IV in Customer Contact will provide you with the skills and knowledge to deal with a range of unpredictable situations. Easily analyse and evaluate information from a variety of sources and apply practical solutions to problems as they arise.

Pathways into the certificate IV in customer contact.

You can enter the certificate IV in customer contact if you can demonstrate potential to undertake vocational education and training at certificate level by:

• Successfully completing the BSB30207 Certificate III in Customer Contact or other relevant qualification/s.

OR

• Providing evidence of competency in the majority of units required for the BSB30207 Certificate III in Customer Contact or other relevant qualification/s.

OR

• Having some vocational experience assisting in a range of support roles without a formal business qualification.

There are no prerequisite requirements for individual units of competency.

Career prospects after completing a Certificate IV in customer contact.

On successfully completing the Certificate IV in customer contact, you will have the knowledge and skills to take up a wide variety of roles including:

• Call/contact centre agent,
• Customer service representative,
• Senior customer service representative,
• Telesales representative.

This breadth of expertise arises from the wide variety of the competencies required to successfully complete this accredited customer service qualification.

Pathways from the Certificate IV in customer contact.

After achieving the BSB40307 Certificate IV in Customer Contact, you’ll be able to enrol for the Diploma of Customer Contact, in addition to a range of other diploma qualifications.

The Diploma of Customer Contact is a more advanced customer service training course. It helps you to develop more specialised technical skills and knowledge for working in a range of customer contact roles.

The Garwen certificate IV in customer contact

UNITS = 11

• BSBLED401A       Develop teams and individuals
• BSBMGT403A      Implement continuous improvement
• BSBMGT405A      Provide personal leadership
• BSBOHS407A      Monitor a safe workplace
• FNSICORG515    A Provide mentoring and coaching within the workplace
• BSBHRM402A     Recruit, select and induct staff
• BSBWOR401A    Establish effective workplace relationships
• BSBSLS501A      Develop a sales plan
• BSBPMG510A     Manage projects
• BSBWOR403A    Manage stress in the workplace
• BSBMGT401A     Show leadership in the workplace

The next step

Please, contact us for more information.