Customers

YOUR COMPETITIVE EDGE

When pursued as a goal, customer service can be an important source of competitive advantage. Just imagine the results if every customer or client contact for your organisation was a positive one. Not only would they return again as members of a loyal customer base, but they would also tell others and expand the size of that base. Progressive owners and managers understand this concept and work hard to establish and maintain high standards of customer service.

However at times they are let down by a careless comment or thoughtless action that comes from a team / staff member unfamiliar with the high level of customer service required to make the company a leader in its field. GARWEN EDUCATION offers a CERTIFICATE IV in customer contact designed for individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

   GO TO>      BSB40307 CERTIFICATE IV IN CUSTOMER CONTACT

                                                  OTHER GARWEN EDUCATION COURSES

   GO TO>      BSB40207 CERTIFICATE IV IN BUSINESS

   GO TO>      BSB40807 CERTIFICATE IV in FRONTLINE MANAGEMENT

   GO TO>      BSB41307 CERTIFICATE IV IN MARKETING

   GO TO>      BSB40407 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT

   GO TO>      BSB50207 DIPLOMA OF BUSINESS

   GO TO>      BSB51107 DIPLOMA OF MANAGEMENT

   GO TO>      BSB60407 ADVANCED DIPLMA OF MANAGEMENT